COVID-19 Answers

safety is our priority

a. Yes! Vermont is implementing a phased re-opening of the lodging industry, allowing us to take reservations for stays starting as soon as May 22, 2020!  Some restrictions apply so please call 802-644-8265 between 8am and 8pm Monday through Friday or 9am-6pm on Saturday and Sunday for details!

a. The State of Vermont has determined travelers coming from any county with less than 400 active cases of COVID-19 per one million residents are now eligible for quarantine-free leisure travel. 

b. Travelers coming from counties where there are more than 400 active cased of COVID-19 per one million residents must follow the following guidelines, effective June 15:

1. Travelers arriving to Vermont in a personal vehicle, may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in their home state and enter Vermont without further quarantine restrictions.

2. Travelers arriving to Vermont via public transportation (plane, train, bus) or from further than a direct car ride may complete either a 14-day quarantine or a 7-day quarantine followed by a negative test in a Vermont lodging establishment or with friends and family (travelers must stay in their quarantine location for the duration of quarantine other than to travel to and from a test site).

c. Click to find your county’s current travel guidelines and read more about Vermont State’s out-of-state travel restrictions. This map is updated weekly. 

d. When guests check-in they will be required to sign a Certificate of Compliance to attest that they have met any quarantine requirements in place.

a. We are in a secluded, rural Vermont location on over 375 acres of privately-owned land. 

b. No shared common spaces. Our cabins are self-contained, single unit, well-spaced, and fully furnished. Each cabin has private entrances and dedicated (free) parking.

c. Ability to prepare your own meals in private full kitchens inside each cabin.

d. Housekeeping only comes before and after your stay to avoid any traffic coming in or out. Your cabin is 100% yours during your entire stay. 

e. We have implemented a “curb-side” check-in process (3pm to 8pm), with minimal interaction at your vehicle (utilizing social distancing and masks), and we also offer remote check-in upon request.  If you are checking in after 8pm, just give us a call for our late check-in process. We also have a remote check-out process so that you can leave your private cabin and head straight home without having to interact with anyone!

f. Our property offers a variety of safe activities for you and your party to stay active and have fun. Check those out below!

a. As much as possible, we schedule at least 24 hours between stays in a particular cabin. 

b. We maintain a high standard of cleaning and have added sanitization to all surfaces, touch points, and shared items. 

c. All cabins are fully fogged between guests with CDC approved, environmentally friendly sanitizing agent.

d. Linens are washed and dried on the highest heat setting following all recommended guidelines.

a. All staff members have taken mandatory COVID-19 Safety Training provided by the VOSHA.   

b. Staff in our office and housekeeping practice social distancing, wear masks and gloves when appropriate, work individually and/or stay 6 feet apart.

c. No employee is allowed to come to work if they are experiencing any COVID-19 symptoms or if they have come in contact with anyone who has tested positive for COVID-19.

d. We have an established, frequent schedule for sanitizing public surfaces and we have disinfectant wipes and hand sanitizer available in public areas of the resort.

a. We ask that guests wear non-medical face coverings (cloth face mask, bandana, scarf) over their mouth and nose when in the presence of others outside of their party. We will provide you with a disposable face covering if needed. Effective August 1, Vermont is requiring that masks be worn inside any public places, and outside when social distancing is not possible.

b. Practice social distancing around other guests and Sterling Ridge Resort staff.

c. Use our curb-side check-in and/or remote check-in and remote check-out procedures so that you can minimize your interaction with others

d. Do not enter the Welcome Center (for extra supplies and essential items) if there is another guest already in the Welcome Center and please only have one or two people from your party enter the Welcome Center to obtain what you need.  

e. Follow any signage reminding guests to practice social distancing while on walking trails/property, as well as any other safe practices.

a. Toiletries: toilet paper, tissues, shampoo, conditioner, hand/body soap

b. Linens: sheets, blankets, comforters, towels

c. Kitchen: dishwasher tablets, dish soap, coffee, salt, pepper, pots and pans, dishes, silverware, 

d. We stock extra items in the office for our guests to get any time they need (following social distancing guidelines and mask wearing in our Welcome Center)

a. Yes! We encourage our guests to bring their own food so that they can minimize the need to enter any local stores. Your cabin has a full kitchen that allows you to stay in and cook or enjoy local take-out. 

b. Several restaurants and local grocery stores in the area offer curb-side pick-up.

Yes, our outdoor pool is open for our guests everyday from 9am – 8pm! We ask that you utilize the pool and other public spaces responsibly, and follow any posted guidelines.

a. We have added a community garden to the property. Feel free to check out what veggies are available, or just sit and enjoy the area. 

b. The Welcome Center is also open for guests to restock on supplies, purchase items at our Ridge Store, etc., but we ask that you do not enter while another guest is already inside. Please only send one or two people from your party to the Welcome Center. 

What should I do if I suspect I have the novel coronavirus or have symptoms of respiratory illness right before my check-in date?

Please call us at (802) 644-8265 and inquire about our “Flex Travel” policy so that you can reschedule your visit (without penalty) to another time when you are feeling well.

Current Cancellation Policy:

What if I can’t make my reservation due to COVID-19? Do you have a flexible cancellation policy?

Our “Flex Travel” Policy: We understand that during these uncertain times, it is hard to make plans and even harder to know if those plans will change. We also know you are looking to get away, and we would love to have you come stay at Sterling Ridge! That’s why we have implemented a “Flex Travel” policy.  Through the remainder of 2020, if COVID-19 has affected your reservation at Sterling Ridge:

a. If you know when you can reschedule your visit, we will work with you to move your stay to a later date, with no additional fees or penalties.  We will simply transfer over the deposit you’ve already made to your new date.  

b. If you aren’t sure when you can reschedule your visit, no problem!  We can hold on to your deposit and apply it to a future reservation made in the next 24 months!

c. If you would like to cancel your reservation, our standard cancellation policy applies.

What safe activities are available for guests to do?

vermont adventure

The Green Mountains of Vermont are known for hiking and the famous Long Trail. Short drive for hikes on Long Trail such as Prospect Rock (Johnson), Sterling Pond (Smugglers’ Notch State Park) and Laraway (Waterville). These hikes can be challenging so be sure to wear appropriate footwear, bring snacks and water, and wear layers. 

Three miles of private trails at Sterling Ridge Resort which connect to the Windridge Community Trails. There is also the Lamoille Valley Rail Trail that winds along the Lamoille River. Both are perfect places for a family walk or a doggie stroll. Maps are available.

Sterling Ridge has private trails that are great for mountain biking. Our trails even connect to the Windridge Community trails that tie into the local mountain bike trails (Midlands Trail) or check out the local Lamoille Valley Rail Trail.

Explore our large pond in one of our kayaks, canoes or paddle boat. You are also welcome to bring your own kayak or canoe for self-guided tours on the Lamoille River or our pond.

Bring games for indoor entertainment.

Grab some firewood and enjoy a peaceful night by an outdoor fire.  We have s’mores baskets available for purchase that can be waiting for you when you arrive at your cabin.

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